What is Repio?
Repio is an automated customer-care platform for service businesses. Customers message you on Facebook, Zalo or elsewhere; Repio’s AI answers instantly, advising, collecting phone numbers, booking appointments, and calls in a person exactly when one is needed.
On this page1/4 · The problems Repio solves
If your business receives customer messages every day, you are probably living with at least one of these.
- Messages scattered everywhere. Customers write on Facebook, Zalo, TikTok: a separate window and a separate person for each. Nobody sees the whole picture, and the same customer can get two different answers from two people.
- Slow replies. A customer writes at 9 p.m. and hears back the next morning. By then they have already messaged a competitor.
- Staff turnover. Every time someone leaves you train a replacement from scratch, and the quality of advice shifts again.
- Forgotten follow-ups. Someone asks for a price then goes quiet and nobody chases. Existing customers never hear from you again.
- Brings messages from every Facebook Page, Zalo OA and other channel into a single inbox.
- The AI answers 24/7 using the prices, services and tone of voice you taught it.
- It asks for phone numbers and books appointments itself, saving them onto the customer’s profile.
- When a handoff is needed, the AI stops and alerts a staff member to take over, with a clear reason.
- It re-engages customers who went quiet, at the moment you choose.
- Reports show how much of the work the AI carries, and how well it closes.
Repio is built for Vietnamese service businesses that get a lot of messages every day: dental clinics, aesthetics, spas, medical practices, education centres, retail. In these industries a missed message is a lost customer.
Repio is likely a fit if most of the following describe your business:
- Customers mostly message you on Facebook and Zalo rather than calling or ordering on a website.
- A sale starts with a conversation: they ask about prices and services before deciding.
- You run click-to-message ads and want to know which campaign actually brings customers.
- Your support team is small: a handful of people, while the message volume keeps growing.
- You run several pages, branches or brands that all need managing at once.
The Repio app runs at app.repio.io. Everything in this guide happens there.
The guide’s home page has a five-phase setup path, where each phase builds on the last. If you are new, work through it in order.
The next article explains how Repio structures your data, once that clicks, everything else follows easily.
