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The clinic closes at seven. Patients still book.

Repio AI answers your messages and your phone around the clock. It quotes your real prices, books the appointment, and writes it straight into your practice software.

24/7

On duty after hours, on holidays, and when the front desk is busy

0.5s

Response time, as natural as talking to a person

Both accents

Natural in both northern and southern Vietnamese

WhatsApp · 10:14pm

How much do braces cost?

Braces here run from 30 to 60 million depending on the case. Come in for a free exam and X-ray so the dentist can give you an exact figure?

Repio AI replied in 2s
Inbound call · 8:40pm
Same customer, same record
Booked · Saturday 4:30pm

Where is the revenue leaking?

Nobody answers the second call

While the front desk checks someone in, two more calls come in. Callers rarely try again. They ring the clinic next door.

Ads run all day. The clinic closes at seven.

They see your ad in the evening and call at half past eight. By the time you call back, they have booked elsewhere.

An empty chair nobody fills

A last-minute cancellation is an hour gone. The waitlist is right there in the system, but nobody is free to work through it.

The customer journey

From first contact to coming back

Workflows are clearly divided between AI Chat and AI Voice, working in sync on a single customer record.

1Enquiry
AI Chat

Answer ad messages instantly and quote estimated dental costs

The AI gives your real price range, asks about the condition, and offers a free first consultation.

System recordA new patient record with the ad source attached
2Inbound call
AI Voice Call

Answer calls 24/7 and book appointments into practice software

The AI introduces itself as a virtual assistant, answers within the limits you set, and books a free slot. Clinical questions go to the dentist.

System recordThe appointment lands in your practice software
3Confirmation
AI Voice Call

Call with day-before reminders and reschedule bookings on the spot

A 30-second call with three outcomes: confirm, move, or cancel. If they are busy, the AI reads out the open slots and moves the booking.

System recordAppointment status updates immediately
4Backfill
AI Voice Call

Call waitlist patients to fill empty chairs when cancellations occur

On a cancellation the AI works the waitlist in order and stops the moment someone accepts.

System recordNew slot booked and old slot released together
5Aftercare
+Voice + Chat

Call patients after treatment and schedule follow-up appointments

The AI calls a few days later and confirms the follow-up visit. If a symptom comes up, it records it and reaches the dentist the same day.

System recordThe note and recording go to the treating dentist

It plugs into what you run, instead of replacing it

The AI reads your real data so its answers are right, and writes outcomes back, so your team keeps working where they already work. Your hotline number stays the same.

1. Inbound Leads & Reference Data Sources

WhatsApp & Messenger

Confirmation messages right after the call

Inbound call
Chat / Web

Google Calendar

Per-dentist calendars, synced both ways

Read-only access, never modifies your live inventory
Repio AI
Central Processing & Conversation Core
1 unified record

One AI across chat and calls. Ingests leads instantly, queries live inventory, and works from a single customer record.

2. Outbound Actions & CRM Record

Contact clients via official channels

Your existing hotline

Keep the number patients already dial

✓ Pin location✓ Floor plans & pricing✓ Confirmation

Sync outcomes directly into your CRM

Practice management software

Reads open slots, writes bookings and status

✓ Lead record✓ Call recording✓ Broker routing

Don't have a customer management system yet? Repio provides a built-in mini CRM for you: all customer records, appointments, and conversation history live neatly inside Repio.

Return on Investment

Is running an AI voice agent expensive?

Not at all. Rather than an added expense, the return from just one closed deal or successful client easily covers your entire AI operating cost for the year — before even counting saved labour.

1. AI Operating Investment
~4,5 triệu/ mo
~54M ₫ / year (setup included)
24/7 inbound & outbound without missing high-intent leads
Handles concurrent calls with zero busy tone
Syncs appointments and client records to your CRM
2. Return from Just 1 Success100% Breakeven
~12M ₫
Average value of one major treatment
Fully covers the AI operating cost for your clinic
Every lead converted after that is 100% pure profit
Zero wasted ad spend due to delayed response times

Common questions

Does the AI give clinical advice?

No. Diagnosis, prognosis and treatment decisions are all on the refuse list. When a patient asks, the AI records it and reaches the dentist the same day.

Do patients know they are talking to an AI?

Yes, in the first sentence. The AI introduces itself as the clinic’s virtual assistant, and anyone who wants a person is transferred straight away.

Does this replace the front desk?

No. The AI takes the calls your front desk cannot: the 9pm one, the third simultaneous one, and fifteen reminders a day.

Do we have to change our software?

No. Repio connects to the software and calendar you already run and keeps your hotline number. If you have neither, Repio provides a built-in mini CRM to keep everything in one place.