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In enrolment week, no parent waits on hold

Repio AI takes every parent call and message, rings new leads back inside a minute, and chases every trial class. No extra hires for a six-week peak.

Under 60s

From a parent’s form to the callback

No queue

Concurrent calls all through enrolment week

Zero

Hiring and training cost for a six-week peak

Facebook · 9:05pm

My child is in year three and can’t speak English yet. Do you have a class for that?

At eight she would go into Starters, which focuses on listening and speaking. Bring her for a free trial class. We have a Saturday 9am slot open.

Repio AI replied in 2s
Lead callback · 52 seconds later
Same customer, same record
Trial booked · Saturday 9:00am

Where is the revenue leaking?

A six-week peak on a twelve-month payroll

Staffing for enrolment week means overstaffing the other eight months. Not staffing means every missed call is a term lost.

A missed trial class, and that is that

The trial is the deciding step. But the follow-up list always sits at the bottom of the queue, and a lead you paid for evaporates.

Remembering re-enrolment too late

Keeping a student is far cheaper than finding one. But the re-enrolment call only happens when somebody is free, usually two weeks late.

The customer journey

From first contact to coming back

Workflows are clearly divided between AI Chat and AI Voice, working in sync on a single customer record.

1Enquiry
AI Chat

Answer parent enquiries on Facebook & Zalo and recommend suitable classes

The AI asks the child’s age and level, points to the right class, gives your fee range, and offers a free placement test.

System recordA parent and student record with the suggested class
2Speed-to-lead
AI Voice Call

Call parents back within a minute to arrange free trial classes

The AI says who it is and why it is calling, asks two questions, and books the trial. It does not push for enrolment: a parent is buying reassurance.

System recordThe trial is placed in the right class and an open slot
3Before the trial
+Voice + Chat

Send trial class reminders and call back to reschedule if missed

A WhatsApp message two hours before, a reminder call the day before. If the child misses it, Monday morning brings a call to rebook.

System recordTrial status: attended, missed, or rescheduled
4Enrolment
+Voice + Chat

Transfer calls to admission consultants with full student context summary

Questions about outcomes or scholarships transfer to a person mid-call, with a summary so the parent never repeats themselves.

System recordEnrolment and payment status update in your centre software
5End of term
AI Voice Call

Call parents about term renewal with teacher feedback and next class recommendations

The AI calls with the teacher’s actual note and the recommended next class. If the parent prefers messaging, the system records that and stops calling.

System recordRe-enrolment intent and preferred channel

It plugs into what you run, instead of replacing it

The AI reads your real data so its answers are right, and writes outcomes back, so your team keeps working where they already work. Your hotline number stays the same.

1. Inbound Leads & Reference Data Sources

WhatsApp & Messenger

Where parents actually ask and confirm

Inbound call
Chat / Web

Facebook Lead Ads

Your main lead source, triggering the callback

Read-only access, never modifies your live inventory
Repio AI
Central Processing & Conversation Core
1 unified record

One AI across chat and calls. Ingests leads instantly, queries live inventory, and works from a single customer record.

2. Outbound Actions & CRM Record

Contact clients via official channels

Google Calendar

Trial classes and placement tests

✓ Pin location✓ Floor plans & pricing✓ Confirmation

Sync outcomes directly into your CRM

Centre management software

Classes, remaining seats, enrolments and fees

✓ Lead record✓ Call recording✓ Broker routing

Don't have a customer management system yet? Repio provides a built-in mini CRM for you: all customer records, appointments, and conversation history live neatly inside Repio.

Return on Investment

Is running an AI voice agent expensive?

Not at all. Rather than an added expense, the return from just one closed deal or successful client easily covers your entire AI operating cost for the year — before even counting saved labour.

1. AI Operating Investment
~4,5 triệu/ mo
~54M ₫ / year (setup included)
24/7 inbound & outbound without missing high-intent leads
Handles concurrent calls with zero busy tone
Syncs appointments and client records to your CRM
2. Return from Just 1 Success100% Breakeven
~20M ₫
Average fee for one course
Covers the entire annual enrolment AI cost
Every lead converted after that is 100% pure profit
Zero wasted ad spend due to delayed response times

Common questions

Will the AI promise learning outcomes?

No. Outcome guarantees, scholarships and special fee arrangements all go to a consultant. The AI answers class size, teachers, schedule and fees.

Do calls to parents feel like spam?

Reminders and no-show follow-ups are service calls parents expect. For a call about a new term the AI asks permission first and records it if they would rather be messaged.

Do we pay full price in the quiet months?

We know your demand piles into a few weeks a year, so we usually agree an annual or seasonal arrangement. Talk to us about it.

Can it connect to our centre software?

Yes, where the software has an API or supports import and export. If not, every trial, enrolment and call outcome still lives in Repio.